How to: Submit a Ticket in TeamDynamix (TDX)

Summary

Instructions on how to submit a ticket request to ITS in TeamDynamix. Please visit our Service Catalog to view our technology categories and services. Please follow the steps below for how to submit a ticket in TeamDynamix.

  1. Login to TeamDynamix to view all services ITS provides
     
  2. Click on Services in top ribbon to view our Service Catalog

    Screenshot of top left are of the ITS website with the link Services selected

     
  3. Locate and click the Category that is most relevant to your request
     
    Image of Service Catalog and a couple Categories
     
  4. Click on the Service that you need (i.e. username change or download Office 2016 Home Use)

    Image of a list of Services under a Category
     
  5. You will be taken to the Service page where you will be given a brief summary of the Service and any related Knowledge Base Articles
     
  6. Click the green Request button on the right

    Image of a green Request Service button
     
  7. Here you will fill in the details of your request. Each Service we provide has been customized to fit the needed information for the request. Mandatory fields will have an asterisk next to them.

    Image of ticket details and request form.
     
  8. When ready, at the bottom of the page, click the blue Request button

    Image of a blue Request button
     
  9. Here you can view the request you just created. Create another request of that same type or view all of your ticket requests.

    Image of request confirmation and three options

 

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Details

Article ID: 23492
Created
Mon 1/23/17 3:23 PM
Modified
Mon 9/25/17 2:43 PM