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Summary
Clearing the cookies and the cache of the browser helps, here is a guide from ctcLink for all browsers. This guide will walk you through clearing the cookies from just the ctcLink page.
1. ctcLink log in page
!["screenshot of the ctcLink log in page"](https://bellevuecollege.teamdynamix.com/TDPortal/Images/Viewer?fileName=86eb7167-90cc-49cf-b3dc-1eb67c62408c.jpg)
1. Go to the following URL: https://myaccount.ctclink.us
2. Lock Icon
!["screenshot of the view site information symbol"](https://bellevuecollege.teamdynamix.com/TDPortal/Images/Viewer?fileName=2535647d-2e82-4511-8e7b-5611078873a6.jpg)
1. Click on the Lock icon at the front of the address bar
2. Click on Cookies **Note that just for this one page there are 35 cookies in use**
3. Cookies List
!["Screenshot of the Cookies in use window"](https://bellevuecollege.teamdynamix.com/TDPortal/Images/Viewer?fileName=03a1ae85-debd-484b-b366-f08988607b83.jpg)
1. Click on the small arrow in front of ctcLink.us
2. Click on Cookies
3. Click on Remove
4. More than one address
!["screenshot of the cookies in use window showing multiple ctclink addresses"](https://bellevuecollege.teamdynamix.com/TDPortal/Images/Viewer?fileName=186fb766-f33c-4a29-a698-79cc403827d0.jpg)
1. Click on myaccount.ctclink.us
2. Click on Remove **If you have more than one URL for ctcLink, click each one and Remove**
3. Once the cookies are removed, click Done
You should now be back at the first of the Log In screens, log in as normal.
**Some users are reporting that after resolving the looping issue, they log in and their saved titles are missing. If they close the browser and open a fresh one and log in, all of their normal tiles should return.