How To: Reset ctcLink Password or Unlock ctcLink Account

Summary

Sometimes you may need to reset your ctcLink password or unlock your account. Here is a guide from ctcLink on how to reset your password and unlock your account.


Resetting Your ctcLink Password

  1. Navigate to the myaccount Sign-In page: myaccount.ctclink.us/
  2. Select the Password Help link at the bottom of the Sign In box.

"screenshot of the ctcLink sign in page showing password help link"


  1. Three additional links display under the Password Help link. Select Reset Password.
    • Reset Password
    • Unlock Account
    • Help

"screenshot of the ctclink sign in page showing password help options "


4. Enter your ctcLink ID into the ctcLink ID field and select which method, for this guide we will use the Text option

  • Text
  • Voice Call
  • Email 

"screenshot of the Reset Password option page reset via text option"


5. Once you receive the text code, enter it into the Enter Code field and select the Verify button.

"screenshot of the enter verification code sent via text page"


6. The Reset your password page displays with listed password requirements.

"screenshot of the Reset your password page and the list of password requirements"

7. Enter your new password into the New password field.

8. Enter your new password again into the Repeat password field.

9. Select the dark blue Reset Password button.


Unlocking your ctcLink Account

1. Navigate to the myaccount Sign-In page: https://gateway.ctclink.us

2. Select the Password Help link at the bottom of the Sign In box.

"screenshot of the ctcLink sign in page showing password help link"


3. Three additional links display under the Password Help link. Select Unlock Account.

  • Reset Password
  • Unlock Account
  • Help

"screenshot of the ctclink sign in page showing password help options "


4.Enter your ctcLink ID into the ctcLink ID field and select which method, for this guide we will use the Text option

5. Select the dark blue Send Text button on the Unlock Account page.

"screenshot of the unlock account page with the send text option highlighted"


6. Once you receive the text code, enter it into the Enter Code field and select the Verify button.

"screenshot of the Enter verification code sent via text page"


7. The Account successfully unlocked! message displays. Click the back to sign in button to return to the main sign in page.

"screenshot of the account successfully unlocked message"

 

Here is a link to the Guide in the ctcLink Resources pages if you would like more information on changing your personal information or the other means of other verification methods.  In this guide we used just one sample. 

 

Details

Article ID: 139091
Created
Mon 11/1/21 12:56 PM
Modified
Fri 11/19/21 12:54 PM