Common Error Messages in Canvas

Summary

Sometimes you might see an error message in Canvas, it is always a good idea to notify your instructor that you have run into an issue. You may not be the only student in the class seeing the error message. Below we have listed the more common error messages in Canvas, what they mean, and what actions you should take. If none of the following suggestions work, please contact our Service Desk for further assistance.

Either your username or password were incorrect.

• This typically means that your password has expired, it expires every 120 days. We suggest resetting your password at the beginning of every quarter to avoid running into this error when you are trying to access class materials.

• If you have already changed your password and you are still unable to login try using a different browser, see Canvas’ Browser Requirements.

• You may need to clear your cache, you may have an old password stored. See How to Clear Cache on a Mac, or How to Clear Cache on a PC.

You are trying to launch insecure content from within a secure site (canvas). Some internet browsers may prevent this content from loading.

• Usually this means that the link is not loading within Canvas, but you should still be able to open the link in a new window. You have two options for opening in a new window.
  • Click on the title of the page (the text will be in white font with a grey background).
  • Click on the black arrow next to the title.

You have successfully logged out.

• This message will appear if you created your NetID within the last 24 hours. NetID is short for "Network Identification" and is the first part of your Bellevue email address. If your email address is "username@bellevuecollege.edu", your NetID is "username". From the time you create your NetID, it can take up to 24 hours for your account to become fully activated. After your NetID is fully activated, it can take another 4-6 hours for your classes to appear in Canvas. It should not take more than 48 hours from the time you create your NetID, until your courses are visible in Canvas.

Your Browser is not compatible

• Canvas is typically compatible with the most current versions of browsers. It is important that you check to make sure both your browser and the version are listed on the Browser Requirements page. We recommend checking the requirements page at least once per quarter.If your browser and version on not listed on this page, you will need to update your browser or download another one from the list.

Unauthorized

• This typically indicates that a link needs to be updated. You will need to contact your instructor and let them know that you cannot access the page.

That page has been disabled for this course.

• This typically indicates that a link needs to be updated. You will need to contact your instructor and let them know that you cannot access the page.

This page “Example Page” does not exist.

• This typically indicates that a link needs to be updated. You will need to contact your instructor and let them know that you cannot access the page.

None of the above options apply to me.

• If you have read through all of the above options, and none of these apply to you, please contact our Service Desk for further assistance. We can be reached at (425) 564-4357.