Where can students get help with Canvas?

Summary

Features inside Canvas are managed directly by your instructor, so it is always a good idea to let them know that you have run into an issue. This ensures your instructor knows you’re having problems and cannot access the materials. It is also possible your instructor has chosen to disable a feature or has not opened up access to a specific feature inside the site. If you need help with Canvas, there are a few options available.

Contact your instructor

Usually instructors provide contact information in their syllabus or directly on their Canvas site; however if you do not have this information, you may look it up online using our Employee DirectoryAlways contact your instructor when you encounter issues in Canvas, it is possible that you are not the only student in the course encountering this issue.

Contact the Technology Service Desk

If you’re having problems logging in to Canvas, seeing your course listed or with other technical issues, contact the Technology Service Desk. You’re actually on the Service Desk site right now. Find links on the right side of the screen to access our Knowledge Base. If you need more one-on-one assistance, you can stop by A109 or call us at (425) 564-4357. Our current hours and location can be found under the Home tab at the top of this page.

Training and Workshops

At the beginning of each quarter, workshops are available for students to help you familiarize yourself with Canvas. These Student Workshops are geared towards the student experience and cover the basic concepts that are used in most Canvas sites at Bellevue College.

View the Canvas Guides

Instructure, the company that makes Canvas, also offers an open, online help website with a searchable knowledge base. You will find online forums, helpful articles, videos, and guides you can access anytime. Visit the Canvas Help Center for in depth guides on Canvas.

Request a Canvas feature

Instructure, the company that makes Canvas, considers user feedback highly valuable. Their upcoming changes are based on user feedback, this feedback has already brought about significant changes in Canvas. As a student, you can also share your thoughts with Canvas by submitting ideas and voting on feature requests. Visit Canvas’ Request a Feature page to see what suggestions have been recommended so far.

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